P PropertyTrendProperty Intelligence Agent
PROPERTY INTELLIGENCE AGENT / PROPERTYTREND

Privacy, written for an evidence-led property service.

This policy explains what PropertyTrend may receive, why it is used, and the choices available to people who share information with the service.

1. The service

Property Intelligence Agent / PropertyTrend is a private property-intelligence and communication platform focused on Islamabad and connected markets. It organizes authority, society, phase, sector, block, property and conversation information so that market questions can be reviewed with evidence and clear uncertainty.

PropertyTrend is an information and analytics service. Property details, legal information, availability and prices may change. A response, research note or automated suggestion is not a completed property transaction.

2. Information we may receive

Information is collected when a person voluntarily contacts PropertyTrend, submits information through an authorized workflow, or uses an official PropertyTrend communication channel. Depending on the interaction, this may include:

Contact details

Name, WhatsApp phone number, email address and communication preferences supplied by the person.

Conversation history

Messages, message timestamps, delivery states and relevant follow-up or consent records.

Property enquiries

Society, phase, sector, block, plot or unit details, preferences, questions and property context that a person chooses to share.

Market participants

Property, listing or property-agent information supplied for research or verification. Claims remain attributed and may be unverified.

PropertyTrend may also receive technical information needed to operate the service, such as request timestamps, security events, error records and limited server logs. We do not need a person to provide more personal information than is relevant to the request.

3. How information is used

  • to respond to property questions, enquiries and requests for factual clarification;
  • to preserve CRM and conversation context so a later response does not confuse two contacts or properties;
  • to organize property preferences, listing claims and verification questions;
  • to schedule respectful follow-ups where communication is permitted;
  • to enforce consent, opt-out, do-not-contact, service-window and human-approval safeguards;
  • to protect the service, investigate errors or abuse, and maintain an auditable evidence history.

Automation and AI may assist with classification, memory retrieval, research preparation and response proposals. Automated systems do not independently finalize a purchase, accept a binding deal, sign documents, send money or promise a token.

4. Processing and sharing

CRM and service providers

Information may be stored in PropertyTrend’s CRM, conversation and evidence systems. It may be processed by infrastructure and service providers only where needed to host, secure, queue, back up, monitor or operate the service. PropertyTrend does not sell conversation or enquiry data.

Official WhatsApp and Meta processing

Where WhatsApp is enabled, PropertyTrend uses only the official Meta WhatsApp Business Cloud API. Meta and WhatsApp may process platform traffic under their own terms and privacy documentation. PropertyTrend receives the message and delivery information made available through that official platform boundary; it does not use WhatsApp Web, QR sessions, browser automation or unofficial clients.

Legal or safety requirements

Information may be disclosed when necessary to comply with a lawful request, protect the service or people, investigate fraud or abuse, or establish and defend legal rights. Any property or legal claim remains subject to independent verification.

5. Security and retention

PropertyTrend uses access-controlled operator routes, HTTPS for public traffic, server-side environment configuration for credentials, private database and queue bindings, restricted service separation and auditable workflow records. These measures reduce risk but no internet service can guarantee absolute security.

We retain information only for as long as it is reasonably needed for the purpose collected, service operations, safety, dispute handling, legal obligations or an auditable research history. Mutable external facts are versioned rather than silently overwritten. A deletion request and its verification outcome may be retained as an audit record even when other associated data is removed.

6. Your choices and rights

Subject to applicable law and reasonable identity verification, a person may ask PropertyTrend to:

  • explain or provide access to personal information associated with the request;
  • correct inaccurate contact or conversation information;
  • stop non-essential follow-ups and record an opt-out or do-not-contact request;
  • delete personal information where there is no overriding retention reason.

For safety, a phone number alone is not enough to authorize deletion. We may use the existing official conversation, an email response or another reasonable verification step to confirm the requester’s identity.

7. Deletion requests and contact

Use the data deletion page to submit a request. Include the contact channel used with PropertyTrend and a short description that helps identify the relevant account or conversation. The form creates a reviewable request; it does not instantly destroy production data.

If you are already using an official PropertyTrend WhatsApp conversation, you may request opt-out or deletion in that same thread. PropertyTrend will verify the request before taking action. The public deletion page is the primary contact method for requests.

Policy update date: 03 September 2026